Terms of service

OVERVIEW

Welcome to Oudh Al Shab.
Throughout this website, the terms “we”, “us”, and “our” refer to Oudh Al Shab.

Oudh Al Shab operates this website and store, including all related content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), including any policies referenced herein.

If you do not agree, please refrain from using our Services.

SECTION 1 – ACCESS AND USE OF SERVICES

By using our Services, you confirm that:

• You are at least the age of majority in your jurisdiction
• You are legally capable of entering into binding agreements
• All information provided by you is accurate and complete

We reserve the right to refuse service to anyone at any time for any reason.

SECTION 2 – ACCOUNT INFORMATION

To access certain features or place orders, you may be required to provide:

• Name
• Email address
• Billing & shipping details
• Payment information

You agree to:

• Provide current, complete, and accurate information
• Update details when necessary

You are responsible for maintaining the confidentiality of your account credentials.

SECTION 3 – PRODUCTS AND SERVICES

We strive to display product descriptions and images as accurately as possible.

However:

• Colours and appearance may vary due to screen/device differences
• Minor variations may occur

We reserve the right to:

• Modify or discontinue products
• Change pricing
• Limit quantities

SECTION 4 – ORDERS AND ACCEPTANCE

Placing an order constitutes an offer to purchase.

Orders are accepted only after confirmation by Oudh Al Shab.

We reserve the right to:

• Refuse or cancel orders
• Limit quantities
• Cancel suspected fraudulent/resale orders

SECTION 5 – PRICING AND BILLING

All prices are listed in INR (₹).

Prices:

• May change without notice
• May exclude taxes & shipping unless stated

You agree to provide accurate billing/payment information.

SECTION 6 – SHIPPING AND DELIVERY

Delivery timelines are estimates only.

We are not liable for delays caused by:

• Courier partners
• Weather disruptions
• Circumstances beyond our control

Risk of loss transfers upon delivery.

SECTION 7 – RETURNS AND REFUNDS

Returns & refunds are governed by our Refund Policy.

SECTION 8 – INTELLECTUAL PROPERTY

All website content including:

• Logos
• Images
• Text
• Product descriptions

…are the property of Oudh Al Shab.

Unauthorised reproduction or use is prohibited.

SECTION 9 – THIRD-PARTY TOOLS & LINKS

We may provide access to third-party tools or links.

We are not responsible for third-party services or content.

SECTION 10 – RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify.

All purchases are made directly with Oudh Al Shab.

Shopify is not responsible for transactions or disputes.

SECTION 11 – USER FEEDBACK

Any feedback, suggestions, or reviews may be used by Oudh Al Shab without restriction.

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct errors or inaccuracies at any time without notice.

SECTION 13 – PROHIBITED USES

You may not use our Services for:

• Unlawful activities
• Fraudulent purposes
• Intellectual property violations
• Harmful or abusive conduct

SECTION 14 – TERMINATION

We reserve the right to suspend or terminate Services at our discretion.

SECTION 15 – DISCLAIMER OF WARRANTIES

Services and products are provided “as is” without warranties unless expressly stated.

SECTION 16 – LIMITATION OF LIABILITY

Oudh Al Shab shall not be liable for indirect or consequential damages arising from use of Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify Oudh Al Shab against claims arising from misuse of Services.

SECTION 18 – SEVERABILITY

Invalid provisions shall not affect remaining Terms.

SECTION 19 – WAIVER

Failure to enforce any provision shall not constitute waiver.

SECTION 20 – ASSIGNMENT

We may assign these Terms without notice.

SECTION 21 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or the use of our Services shall be subject to the exclusive jurisdiction of the courts of Malappuram, Kerala, India.